Orders placed on a weekday before 11:00 a.m. (EST) will generally begin processing that day. Orders placed after 1:00 p.m. (EST) will generally begin processing the next business day.
Please allow 24-48 hours for your order to process before shipping.
For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment time frame.
We offer free standard ground shipping on all orders of $75 or more within the United States!
We do not ship internationally at this time.
All our packages are shipped via USPS from NY Metro Area. For our standard free shipping, service takes between 1-7 business days. For express service, we offer 2-day or overnight service.
Currently, we do not offer Saturday delivery.
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
For our express shipping options, please note that standard processing times do apply. Orders placed past 12:00 pm will ship the following business day. Please email firstname.lastname@example.org if you have any specific delivery timing needs and we will do our best to accommodate.
Returns or exchanges will be accepted within 21 days from the date purchased.
Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe.
Click on the link above to get started, and our easy process will walk you through the steps! You will need your order number and shipping zip code to begin the return process. Your order number can be found in your confirmation email, the pick ticket included in your shipment, or by contacting our support team.
Your exchange order will be processed once your return has been returned to our warehouse.
Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement, or assist in a refund!
All exchanged merchandise will be shipped Fedex ground, and will arrive within 2-7 business days. Please note that all exchange orders will be shipped “No Signature Required”. If you need your exchange faster or with “Signature Required” please contact us at email@example.com and we will be happy to assist!
Parmida Nouri will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.
Please allow 14 business days from receipt of returned merchandise for your refund to be processed.